Michael Hawkins, Director of Service Operations
Hello, my name is Michael Hawkins and I am the Director of Service Operations at our Wildwood, Florida location. My career in the RV industry started in 2003 with
Monaco Coach Corporation. It was during my time at Monaco that my passion for service took off. I enjoyed working on RVs because you get the chance to fix everything from
plumbing all the way to paint. That has always given me a great sense of satisfaction but the most fulfilling part of this business is making and building
relationships with customers. Over the years I have really enjoyed this aspect of our industry the most. I have learned that being a good listener and being honest are
two very important ingredients in building good customer relationships. The service team we have here at Alliance Coach is outstanding. I can’t say enough about
how proud I am of all the things this staff has accomplished over the last 5 years. Our technicians make repairs that no other dealers in the country can fix
and they do it on a daily basis. We are always striving to be the leader in service and with goals like that, training is essential. That is why we focus on
in-house training from our very own Ed Cowan. He does all of our technician training with RVIA and schedules factory training with manufacturers across the country. Our Service Manager, Josh Hall, does all the in-house training with our service advisors. He has a vast amount of knowledge in customer service and shares that in his training. Our hard work has paid off. We were voted a Top 50 Dealer in the country, which is a huge honor. We will keep working to get better every day in every aspect of the business. Not only do I have a great support staff here at Alliance Coach but I also have an awesome family. I’ve been married for 12 years to my wonderful wife, Alyson, who teaches elementary school. As many of you know, this business requires a lot of 12-14 hour days and she always supports and encourages me. We have three children; Calan is 9, Porter is 7, and our daughter Reade is 5. Our three kids are our world and with baseball and dance they keep us very busy, but we love it. Thanks so much for your time, we deeply appreciate your business and wish Happy Holidays to everyone from all of us!
We are making the news! Alliance Coach has recently been awarded the RV Business Top 50 Dealer Award
throughout the U.S and Canada, for top rated superior customer service and professionalism! Our goal here at Alliance Coach is to always "Provide You with a Better RV Experience!"
After all, to us you’re not just a customer your family!
We have two great locations to serve all of your RV needs located in Wildwood, FL & Lake Park, GA. Both locations have a huge Parts & Accessories store, and if we don’t have what you’re looking for we can order it for you. Alliance Coach is known for its top notch service! We can do any job from your basic oil change to full body collision and restoration, there is no job too large for us to handle. We employ only the best Certified Technicians in the industry and we are always furthering their education whether its onsite training or Manufacture factory training.
Don’t forget the huge line of inventory we have for sale, New and Pre-owned, from Class A Diesel’s to the smallest Towable. Between both locations there is an RV out there for all types of RV lifestyles! When you purchase an RV from Alliance Coach, not only will you be happy with your purchase, but you will fully understand the ins and outs of your RV. A delivery team technician will do a complete walk thru and address all of your concerns and questions, so you can begin all of your traveling adventures like a pro! So if you’re in the neighborhood looking for that perfect RV or in need of Service, come on by!
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